In accordance with the articles of the French Consumer Code, the Istra real estate agency offers a consumer mediation service.
In case of unresolved disputes between the Professional and the Consumer, the consumer may seize the mediator : Mediation Vivons Mieux Ensemble 465 avenue de la Libération 54000 Nancy.
Before asking the mediator, the consumer must have already tried to resolve the dispute directly with the professional by a written complaint or have made a claim under the terms of the contract.
The mediation is an out-of-court settlement of consumer disputes. If the conditions are right, a mediation of the consumption will take place according to a precise process and according to the texts in force. The procedure is free for the consumer.