Real Estate Mediation Service

21 September 2018

In accordance with the articles of the French Consumer Code, the Istra real estate agency offers a consumer mediation service.

In case of unresolved disputes between the Professional and the Consumer, the consumer may seize the mediator : Mediation Vivons Mieux Ensemble 465 avenue de la Libération 54000 Nancy.

Before asking the mediator, the consumer must have already tried to resolve the dispute directly with the professional by a written complaint or have made a claim under the terms of the contract.

The mediation is an out-of-court settlement of consumer disputes. If the conditions are right, a mediation of the consumption will take place according to a precise process and according to the texts in force. The procedure is free for the consumer.

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